TERMS AND CONDITIONS
Effective Date: 16 September 2024
- Introduction
Welcome to La Perfumaría ("we," "our," or "us"). By accessing or using our website laperfumariaofficial.co.za, and purchasing our products, you agree to comply with and be bound by these Terms and Conditions. If you have any concerns with these terms, we kindly ask that you refrain from using our website.
- Use of the Website
- Eligibility: You must be at least 18 years old to use our website and make a purchase. By using our website, you represent and warrant that you are of legal age.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorised use of your account.
- Products and Orders
- Product Descriptions: We strive to ensure that product descriptions and images are accurate. However, we do not guarantee that the descriptions are complete, current, or error-free.
- Pricing: Prices are listed in South African Rand (ZAR) and may be subject to change. We reserve the right to modify prices at any time without prior notice.
- Order Acceptance: All orders are subject to our acceptance. We may refuse or cancel any order for reasons including, but not limited to, product availability or inaccuracies in product information.
- Disclaimer: Our perfume oils are inspired by designer and niche fragrances, and any mention of trademarked brands is solely for comparison purposes. La Perfumaría is not affiliated with, endorsed by, or in any way connected to these trademarked businesses. The use of such names is intended to help you understand the fragrance profiles of our products and is not an indication of any formal association or endorsement.
- Payment
- Payment Methods: We accept various payment methods including credit/debit cards and other secure payment options. Payments are processed through our secure payment processor.
- Billing Information: You agree to provide accurate and complete billing information and to promptly update us with any changes.
- Shipping and Delivery
- Shipping: We offer shipping to various locations. You can select your preferred shipping option at checkout.
- Risk of Loss: Risk of loss or damage to products passes to you upon delivery.
- Returns and Exchanges
- Return Policy: Due to the nature of our products, we generally do not accept returns or exchanges. If you receive a damaged item, please contact us within 24 hours of receipt. Clear images or videos are required to process a replacement. Once we receive the returned item, we will inspect it for usage before issuing a replacement. For incorrect items, please contact us within 5 days of receipt to arrange for a replacement or refund.
- Non-Returnable Items: Perishable items, including perfume oils, are non-returnable once opened.
- Shipping costs For Returned Items: Shipping costs are non-refundable in cases where the customer has made an error in their order. However, La Perfumaría will cover the shipping costs for damaged goods or incorrectly shipped items.
- Intellectual Property
- Ownership: All content on our website, including text, images, logos, and trademarks, is the property of La Perfumaría and is protected by intellectual property laws.
- Usage: You may not use, reproduce, or distribute any content from our website without our prior written consent.
- Limitation of Liability
- Disclaimer: Our website and products are provided "as is" without any warranties, express or implied. We disclaim all warranties to the fullest extent permitted by law.
- Limitation of Liability: We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products. Our liability is limited to the maximum extent permitted by law.
- Indemnification
You agree to indemnify and hold harmless La Perfumaría, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of our website or violation of these Terms and Conditions.
- Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms or your use of our website will be resolved in the courts of South Africa.
- Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our website constitutes your acceptance of the revised terms.
- Contact Us
If you have any questions about these Terms and Conditions or our website, please contact us at: